Important Notice

Q

Shipping Method

A
【Shipping to overseas】 Express Mail Service (EMS) - Japan Post https://www.post.japanpost.jp/int/ems/index_en.html *We are sorry, but we cannot ship to the following countries. U.S.A. Puerto rico Canada. 【Shipping to Japan】 Sagawa Express
Q

Customs duties, etc.

A
You are to bear the import duty and all other local expenses at the destination. *We only bear the cost of shipping from Japan to overseas.(or Domestic.)
Q

Regarding English support

A
We do not have staff who are strong in English, and we translate from Japanese to English through the translation app. Therefore, the English response may be incomplete. sorry.
Q

About the process from order to shipping(#1)

A
After you place an order, you will receive an automatic e-mail from STORES (the source of our management system). If you do not receive this email, please check your email settings. *Shipping to overseas Please note that it may take up to one week to ship from Japan, as inventory is carryed from our warehouse to our office.(Our warehouse does not support international shipping.) You will receive a shipping completion email from STORES when the shipment has been completed at our office.
Q

About the process from order to shipping(#2)

A
*Shipping to Japan We will confirm your order by the next business day (we are closed on Saturdays, Sundays, and holidays), and if it is in stock, we will move on to make shipping arrangements from our warehouse. You will receive a shipping completion email from STORES when the shipment has been completed at our warehouse.
Q

About the process from order to shipping(#3)

A
*If you need to change or cancel your order, please contact us as soon as possible after placing your order. *we may contact you if we do not have your order in stock, or if your order is for an area where shipping is not available. In this case, we will send you an email from the "@youboku.work" and "@stores.jp" domains.
Q

Regarding payment methods available in our store

A
・AmazonPay ​(*to Domestic(Japan) Only.) ・Credit cards (*Debit cards, prepaid cards, and cards issued overseas may not be able to be used for purchases. For this reason, we recommend that overseas purchasers use PayPal.) ・PayPal
Q

If the product is defective.

A
If there is a defect in the product, please contact us as soon as possible after the product arrives. We will send you a new one again at our expense. (Please discard your product.) If you contact us more than 10 days after delivery, we may not be able to replace it because it is difficult to determine the defect.
Q

I don't like it, I want to return it.

A
We do not accept returns for customer's convenience. Please check before purchasing.
Q

Telephone support

A
We do not have a staff member who can handle this, so please purchase through this site.